Conflict management

Conflicts are a normal part of life. A conflict is when two or more people disagree strongly. A small disagreement can grow into a conflict. Conflicts often give negative emotions. But they can also help us learn more about each other if we handle them well.

As a child and youth worker you will meet different conflicts at school, kindergarten, or after-school programs. It is important to know about the types of conflicts and how to manage them. 

Interest conflicts are about different opinions on how to use resources. For example, teachers may disagree about which activities children should do at school. 

Needs conflicts are about human needs. For example, a child may feel sad when another child does not want to play with them, or when they do not get the toy they want. 

Value conflicts happen when people have different ideas about what is important or right. This can be about religion, politics, or daily life. For example, some adults think children should only eat healthy food, while others think sweets are okay. These conflicts are often hard to solve. Sometimes the best way is to accept differences. 

Norm conflicts are about unwritten social rules. Norms tell us how to behave politely, like table manners or greetings. Norms are not the same in every culture. For example, burping after a meal is rude in Norway but polite in China. 

Conflicts are often uncomfortable, but they can help us build stronger relationships. 

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conflict (konflikt) – a problem or fight between people

disagreement (uenighet) – when people do not think the same

emotion (følelse) – how someone feels, like happy, angry, or sad 

interest conflict (interessekonflikt) – conflict about how to use resources 

needs conflict (behovskonflikt) – conflict about human needs, like attention or friendship 

value conflict (verdikonflikt) – conflict about what is important or right 

norm conflict (konflikt om normer) – conflict about unwritten social rules 

norm (norm) – a rule about behavior that is not written down 

respect (respekt) – to accept and treat others in a good way

Vis kilder

Bente Skjelstad Svendsen, Line Ottesen Bjærke, Kjersti Lisbeth Johnsen og Inger Johanne Eidem (2021), Vekst Kommunikasjon Unibok 

Temakort laget av lærere: Hanne-Live Wilhelmse og Gøril Bjerkestrand Sogge

ChatGPT – bearbeiding av tekst og ordforklaringer 

 

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